Refund & Return Policy

Thanks for shopping at grillpartsreplacement.com.

If you are not entirely satisfied with your purchase, we're here to help.

Can I return my order? 

Yes, of course, please notice that you have 45 calendar days to return the items from the date you received them. Please be aware of return: your items should be in their original packaging and not used, they must be in the same condition as when you received them.

Is my order for free return?

We offer a free return for quality issues. For following circumstances, you will be responsible for the shipping cost of returning the package and we will charge 20% restocking fee when refunding:

  1. Wrong purchase.
  2. Change your mind or don't want it anymore.
  3. The return is not caused by the reason for our product, etc.
  4. Cancellation after 12 hours of your purchase (order has been shipped)

How to start my return?

1. Please read our return policy and confirm your return by send an email with title ''Order (#SFxxxxx or 103xxxxx) Return Confirmation'' to aftersales@grillpartsreplacement.com with reasons for return, we will reply you ASAP with return address details.

2. After having the return details, please provide order information on the package such as order number (#SFxxxxx or 103xxxxx) and the email address that you purchased with, so that we can process it for you quickly.

3. Please go to the post office or other logistics to ship it to us.

4. Please reply to us with the tracking number and logistics that you use for return.

5. After receiving and verifying your package, we will refund you ASAP.

6. We don’t accept direct return without following the protocol. If directly returned to the original shipping address without this protocol, no refund will be given

 

Refunds

    • Refunds accepted for orders cancelled, returned and orders received within 45 Calendar days. 
    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you on the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
    • You will receive the credit within seven business days, depending on your card issuer's policies.
    • Refund is subject to a 20% restocking fee for wrong purchase
    • If you have any question, please contact us through Email: aftersales@grillpartsreplacement.com

Need to Cancel your Order?

If you decided to cancel your order after placing it, please email us with the reason for cancellation: aftersales@grillpartsreplacement.com within 12 hours of payment. We will cancel it before shipment. For cancellation requests made within 12 hours, we will cancel your order and give you a full refund; for cancellation requests made 12 hours after your order time, your order has been packaged and picked up by the carrier, it is too late to cancel the order. We will process it as a return request and you will be responsible for the return shipping cost and a 20% restocking fee will be charged.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from the amount if we prepaid it for you.

Contact Us

If you have further questions about how to return your item to us, contact us.

aftersales@grillpartsreplacement.com

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